At GearNest, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help. Please read this Return & Refund Policy carefully before placing an order.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

You received a damaged or defective product.
You received the wrong item.
The product is unused, unopened (where applicable), and in its original condition.
The item is returned with its original packaging, tags, manuals, and accessories.

To be eligible for a return, the product must be in the same condition in which it was delivered.

2. Non-Returnable Items

The following items are not eligible for return or refund:

Personal care or hygiene products once opened or used.
Gift cards or digital products.
Clearance, sale, or promotional items (unless damaged or defective).
Products damaged due to misuse, negligence, improper handling, or unauthorized repairs.
Items returned without original packaging, accessories, or proof of purchase.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please email us at gearnestsupport@gmail.com with:

Your Order Number
Clear photos or videos of the product and packaging
A brief description of the issue

After reviewing your request, we will offer an appropriate resolution, such as a replacement, exchange, or refund.

4. How to Request a Return

To request a return:

Email gearnestsupport@gmail.com within 7 days of receiving your order.
Wait for approval and return instructions from our support team.
Securely pack the product in its original packaging.
Ship the item to the return address provided by our support team.

Please do not return any product without receiving prior approval, as it may delay or affect the return process.

5. Refund Policy

After we receive and inspect your returned item:

We will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method.
Refunds are generally processed within 5–7 business days after approval.
Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Shipping charges are non-refundable unless the return is due to our mistake or a defective product.

6. Exchange Policy

We offer exchanges only in the following situations:

You received a damaged product.
You received a defective product.
You received the wrong item.

All exchanges are subject to product availability.

7. Order Cancellation

Orders can be cancelled only before they are shipped.

If your order has already been dispatched, cancellation will not be possible. However, you may request a return after delivery if the item qualifies under this policy.

8. Return Shipping

If the return is due to our error (wrong, damaged, or defective item), GearNest will bear the return shipping cost.
For all other approved returns, return shipping charges may be the customer's responsibility unless otherwise communicated.

9. Refund Exceptions

Refunds may not be approved if:

The product has been used, damaged, or altered after delivery.
The item is returned without its original packaging or accessories.
The return request is made after the eligible return period.
The product does not meet the return eligibility conditions.
False, misleading, or fraudulent claims are made.

10. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

GearNest

📧 Email: gearnestsupport@gmail.com

📍 Business Address: Prayagraj, Uttar Pradesh, India

🕒 Customer Support Hours: Monday – Saturday, 9:00 AM – 6:00 PM (IST)

Our Commitment

At GearNest, we are committed to providing high-quality tech, fitness, and everyday essentials along with reliable customer service. If you ever experience an issue with your order, our team will work diligently to resolve it as quickly and fairly as possible. Your trust and satisfaction are at the heart of everything we do.