Terms of service

At GearNest, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help. Please read this Return & Refund Policy carefully before placing an order.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • You received a damaged or defective product.
  • You received the wrong item.
  • The product is unused, unopened (where applicable), and in its original condition.
  • The item is returned with its original packaging, tags, manuals, and accessories.

To be eligible for a return, the product must be in the same condition in which it was delivered.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Personal care or hygiene products once opened or used.
  • Gift cards or digital products.
  • Clearance, sale, or promotional items (unless damaged or defective).
  • Products damaged due to misuse, negligence, improper handling, or unauthorized repairs.
  • Items returned without original packaging, accessories, or proof of purchase.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please email us at gearnestsupport@gmail.com with:

  • Your Order Number
  • Clear photos or videos of the product and packaging
  • A brief description of the issue

After reviewing your request, we will offer an appropriate resolution, such as a replacement, exchange, or refund.

4. How to Request a Return

To request a return:

  1. Email gearnestsupport@gmail.com within 7 days of receiving your order.
  2. Wait for approval and return instructions from our support team.
  3. Securely pack the product in its original packaging.
  4. Ship the item to the return address provided by our support team.

Please do not return any product without receiving prior approval, as it may delay or affect the return process.

5. Refund Policy

After we receive and inspect your returned item:

  • We will notify you whether your refund has been approved.
  • Approved refunds will be issued to your original payment method.
  • Refunds are generally processed within 5–7 business days after approval.
  • Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Shipping charges are non-refundable unless the return is due to our mistake or a defective product.

6. Exchange Policy

We offer exchanges only in the following situations:

  • You received a damaged product.
  • You received a defective product.
  • You received the wrong item.

All exchanges are subject to product availability.

7. Order Cancellation

Orders can be cancelled only before they are shipped.

If your order has already been dispatched, cancellation will not be possible. However, you may request a return after delivery if the item qualifies under this policy.

8. Return Shipping

  • If the return is due to our error (wrong, damaged, or defective item), GearNest will bear the return shipping cost.
  • For all other approved returns, return shipping charges may be the customer's responsibility unless otherwise communicated.

9. Refund Exceptions

Refunds may not be approved if:

  • The product has been used, damaged, or altered after delivery.
  • The item is returned without its original packaging or accessories.
  • The return request is made after the eligible return period.
  • The product does not meet the return eligibility conditions.
  • False, misleading, or fraudulent claims are made.

10. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

GearNest

📧 Email: gearnestsupport@gmail.com

📍 Business Address: Prayagraj, Uttar Pradesh, India

🕒 Customer Support Hours: Monday – Saturday, 9:00 AM – 6:00 PM (IST)

Our Commitment

At GearNest, we are committed to providing high-quality tech, fitness, and everyday essentials along with reliable customer service. If you ever experience an issue with your order, our team will work diligently to resolve it as quickly and fairly as possible. Your trust and satisfaction are at the heart of everything we do.



in term of service also

Here's a professional Terms of Service page customized for GearNest with your current contact information.

Terms of Service

Effective Date: August 2, 2026

Welcome to GearNest. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting our website or purchasing from us, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

1. General Information

This website is owned and operated by GearNest. Throughout the site, the terms "we," "us," and "our" refer to GearNest.

By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

2. Products and Services

We strive to display our products, descriptions, pricing, and images as accurately as possible. However:

  • Product colors may vary depending on your device's display.
  • We reserve the right to modify, discontinue, or limit the availability of any product without prior notice.
  • All products are subject to availability.

3. Pricing and Payments

  • All prices are listed in Indian Rupees (INR) unless stated otherwise.
  • Prices are subject to change without prior notice.
  • Payments are processed securely through trusted third-party payment gateways.
  • We do not store your credit card, debit card, UPI PIN, or banking information.

4. Orders

We reserve the right to refuse, cancel, or limit any order if:

  • Fraudulent or suspicious activity is detected.
  • Incorrect pricing or product information is displayed due to a technical error.
  • The requested product is unavailable.
  • The order violates these Terms or applicable laws.

If your order is cancelled after payment, a full refund will be processed.

5. Shipping and Delivery

Estimated delivery times are provided for convenience only and may vary due to courier delays, weather conditions, public holidays, or other circumstances beyond our control.

While we work with reliable logistics partners, GearNest is not responsible for delays caused by third-party shipping providers.

6. Returns and Refunds

Returns, replacements, and refunds are governed by our Return & Refund Policy.

By placing an order, you acknowledge that you have read and understood our Return & Refund Policy.

7. User Responsibilities

When using our website, you agree to:

  • Provide accurate and complete information.
  • Use the website only for lawful purposes.
  • Not misuse, disrupt, or interfere with the website or its security.
  • Not attempt unauthorized access to our systems or customer information.

Any misuse may result in suspension or termination of access.

8. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Product images
  • Text
  • Graphics
  • Icons
  • Designs
  • Branding

is the property of GearNest or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or use any content without our prior written permission.

9. Limitation of Liability

To the maximum extent permitted by law, GearNest shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Use of our website
  • Delayed deliveries
  • Product availability
  • Technical issues
  • Third-party services

Our total liability shall not exceed the amount paid by you for the relevant order.

10. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Third-Party Services

Our website may use third-party services, including:

  • Shopify
  • Payment Gateway Providers
  • Shipping Partners
  • Analytics Services

We are not responsible for the content, policies, or practices of third-party websites or services.

12. Changes to These Terms

We reserve the right to modify or update these Terms of Service at any time.

Changes become effective immediately upon being posted on this website. Continued use of the website constitutes acceptance of the updated Terms.

13. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts in Prayagraj, Uttar Pradesh, India.

14. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

GearNest

📧 Email: gearnestsupport@gmail.com

📍 Business Address: Prayagraj, Uttar Pradesh, India

🕒 Customer Support Hours: Monday – Saturday, 9:00 AM – 6:00 PM (IST).